Reference

Terms Conditions You Should Know

These Terms & Conditions set out the rules that apply when you use your game88 account, make deposits through bKash, Nagad or Rocket, or access any part of the platform.

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game88 Terms Conditions You Should Know
HOW WE ENFORCE TERMS

Account Security and Data Under These Terms

These Terms & Conditions are not just words on a page — they shape how we actually handle your account data, verify your identity, and process your wallet transactions. Below are six areas where the terms translate directly into platform behaviour you can observe and, where needed, challenge or request changes to.

Identity Verification We may ask you to verify your identity before processing withdrawals or if unusual activity is detected. This is a condition of holding an account. Verification may include a photo of your national ID and confirmation of the bKash, Nagad or Rocket number linked to your wallet.
Data Retention We retain your account data for as long as your account is active and for a reasonable period after closure, as required by applicable regulation. You can request a summary of what we hold by contacting support through live chat or email with your registered details.
Cookie Use Our platform uses cookies to maintain your session, remember device preferences, and support security checks. By accepting these terms and using the site, you consent to cookie use. You may clear cookies through your browser, though this may log you out or reset preferences.
Account Security You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact support immediately via live chat. We will lock the account pending investigation. Under these terms, losses from compromised credentials where you failed to notify us are your liability.
Requesting Changes You can request corrections to personal data — name, phone number, email — by contacting support with valid identification. Changes to your linked payment method (bKash, Nagad, Rocket) require re-verification. We aim to process correction requests promptly once documents are confirmed.
Dispute Resolution If you believe a term has been applied unfairly, raise a formal dispute through email. Include a clear description of the issue, relevant dates, and any transaction references. We review disputes internally and will provide a written outcome. Further escalation paths depend on your jurisdiction.
TERMS HELP CHANNELS

Where to Ask About These Terms

If anything in these Terms & Conditions is unclear, or you want to exercise a right described here — such as requesting account data or closing your account — reach us through any of the channels below. We handle terms-related queries with the same priority as wallet issues, so you should expect a timely reply regardless of the channel you pick.

Team online

Live Chat

Open the chat widget from any page on mobile or desktop. Ask about specific clauses, dispute resolution, or account standing. Our agents can walk you through any section of these terms in real time and confirm how a rule applies to your situation.

Email

Send your query to our support email. Include your registered mobile number for faster identification. Email works well for formal requests — data access, account closure, or written confirmation of any term interpretation you received via chat.

In-App Message

Tap the support icon inside your account dashboard. This routes directly to the team that handles account compliance and terms disputes. Useful when you need a record of the conversation attached to your account history for future reference.

Common Questions About These Terms

Below are answers to the questions we receive most often about our Terms & Conditions. If your specific question is not covered, reach out through live chat or email and reference the clause number or topic area you need clarification on.

Yes. These Terms & Conditions cover every feature accessible through your account — slots, live tables, cricket and football markets in the sportsbook, crash games, and any promotional offers. Separate rules for specific promotions will reference these terms as the base agreement.

No. One person may hold only one account. If we detect duplicate accounts, all of them may be suspended and balances reviewed for potential forfeiture. This applies regardless of whether different bKash, Nagad or Rocket numbers are used for each account.

We notify you via the email or mobile number on file. You have a reasonable window to review changes. Continuing to use your account after that window means you accept the update. If you disagree, you may close your account and withdraw eligible funds before the new terms take effect.

Contact support via live chat or email and request closure. We will confirm your identity, process any eligible withdrawal to your linked bKash, Nagad or Rocket wallet, and deactivate the account. Retained data follows the data-retention clause outlined above.

Absolutely. Your access to game88 and the enforceability of these terms depend on local law in your jurisdiction and whether you are in an eligible region. We do not warrant legality in any specific location — that is your responsibility to confirm before using the platform.

You can request a summary of data we hold, ask for corrections, or request deletion subject to regulatory retention requirements. Submit your request through email with your registered number and a copy of valid ID. We aim to respond within a reasonable timeframe.

We may suspend an account immediately if we suspect fraud, duplicate registration, or a breach of these terms. Where possible, we notify you first, but security situations may require instant action. You can contact support to understand the reason and begin any dispute process.

Yes. The terms govern how deposits are credited, how long processing takes, and under what conditions we may hold or return funds. Deposits via bKash, Nagad and Rocket are subject to verification checks described in the identity-verification section of these terms.

Raise a formal dispute by emailing support with a clear description, relevant dates, and transaction references. We review internally and provide a written outcome. If you remain unsatisfied, further options depend on applicable jurisdiction and any available external resolution paths.

Often, yes. Specific promotions carry their own conditions — wagering requirements, eligibility windows, and payment-method restrictions. Those promo-specific terms sit on top of this document and will always reference it. Check the conditions attached to each offer before participating.

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